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If your order is scheduled for pickup within the next 48 hours, it’s too late to add items. However, our stores have extra sides and desserts on hand for last-minute additions. (Varieties offered in-store may differ from menu items.) Please call your local store if you’d like them to set something aside for you.
Pickup dates and times can be modified online up to 48 hours before your original scheduled pickup time. You will need your order number (found in your confirmation email), email address and billing zip code handy. Additionally, you can also add or remove items and change pickup locations up to 48 hours before the scheduled pickup time by calling our Customer Care team at 1-844-936-2428.
Orders can be canceled online up to 24 hours before your scheduled pickup time. You will need your order number (found in your confirmation email), email address and billing zip code handy. Unfortunately, we can't offer refunds for orders canceled less than 24 hours before the scheduled pickup date and time or for orders that are not picked up.
Some Whole Foods Market stores are able to accommodate special requests. Contact your local store to see how they can help.
We're sorry there was a problem with your order. Please reach out to your local store as soon as possible so they can help.
Meals, turkeys, sides, appetizers, platters and desserts reserved online or in stores can only be picked up in the store. Visit shop.wfm.com to review our menu and place your order. Please note that stores which normally deliver catering do not deliver holiday meals.
Vegan items are labeled on our holiday menu. If you wish to review the list of ingredients in a specific dish, give us a call at 1-844-WFM-TALK, and we will be happy to assist you. Keep in mind that all of our holiday dishes are prepared in kitchens that process ingredients which may contain allergens such as milk, eggs, fish, shellfish, nuts and gluten, as well as other allergens. We are not able to accommodate guests with food allergies or modify dishes to meet special dietary needs, so instead check out our frozen section and grocery aisles for packaged products that meet your needs.
Some menu items are made from ingredients that do not typically contain gluten, like vegetables. However, all of our holiday dishes are prepared in kitchens that use ingredients containing gluten, as well as other allergens. We are not able to accommodate guests with severe allergies or modify dishes to meet special dietary needs, so instead check out our frozen section and grocery aisles for packaged products that meet your needs.
Don’t be alarmed if the surface of your fresh turkey seems icy. Fresh turkeys are kept just below freezing to maintain a crust of ice on the surface, which easily melts when stored in your refrigerator. According to the National Turkey Federation, turkey meat doesn't freeze at 32°F but at a temperature closer to 26°F.
If thawing your bird in the fridge, plan for 1 day of thawing for every 4 pounds of turkey, so a 12- to 16-pound bird will take 3–4 days to thaw. Once the turkey is thawed, it’s safe to keep in the fridge for another 1–2 days. Err on the side of starting early to ensure a ready-to-cook bird on the day of your celebration.
Short on time? You can thaw your turkey by submerging it in cold water. Plan for 30 minutes per pound. Make sure the turkey is in a leak-proof, sealed plastic bag (you don’t want a waterlogged bird), and submerge the wrapped bird in cold tap water. Change the water every 30 minutes. The turkey should be cooked immediately after it’s thawed. With this method, a 12- to 16-pound bird should be ready to cook in 6–8 hours.
For more information on safely thawing and cooking your turkey, review the USDA’s Poultry Preparation Guide.
Turkey leftovers generally should be good for 3–4 days in the fridge or for 3–6 months in the freezer. For tips on safely serving turkey and other dishes, check out our Serving Prepared Foods Safely Guide.
With a few exceptions, most of our stores are open on Thanksgiving Day — however they will close early so our Team Members can enjoy dinner with their families and friends. Check your local store’s holiday hours.
You have questions, we have answers.